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How do I Reset my password?

General Guidance to Resetting your password

Logging In & Password Reset

  • Forgot Password?
    • If you initiated a password reset:
      • You will typically receive an email at your primary email address. (Click Login and then Forgot Password?)
      • If you previously set up a secondary email for password recovery, the instructions may be sent there instead.
    • If your password was reset by someone else (e.g., an administrator):
      • You will not receive an email notification.
      • The login screen will display a message informing you of the reset.
      • Click "Forgot password?" to set a new one.
  • Login Page Not Loading?
    • Try:
      • Opening the website in an incognito/private browsing window.
      • Clearing your browser cache.
  • Suspected Unauthorized Access?
    • Immediately:
      • Change your password.
      • Enable two-factor authentication.
      • Contact support for assistance.
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